Refund policy

Return & Refund Policy


All Sales Final

All purchases are final and non-refundable. We do not accept returns or exchanges under any circumstances except as expressly stated below.


Defective, Damaged, or Incorrect Items

Refunds are issued only if the product received is:

  • Defective

  • Damaged during transit

  • Incorrect compared to the order placed

Customers must notify us at support@shoplunarelief.com within 48 hours of delivery and provide sufficient evidence (including photos or documentation) to support the claim.

If approved, a full refund will be issued to the original payment method. We reserve the right to require the return of the item or deny claims submitted outside the stated timeframe.


Exclusions

Refunds will not be issued for:

  • Customer error or preference

  • Sale items or gift cards

  • Custom or personalized items

  • Perishable goods, personal care products

  • Hazardous materials, flammable liquids, or gases


European Union Right of Withdrawal

For orders shipped into the European Union, customers may exercise their statutory 14-day right of withdrawal, except where legally exempt. Items must be unused, unopened, and in original packaging.


Policy Enforcement

We reserve the right to refuse refunds that do not meet the conditions outlined in this policy.